Refund and Returns Policy
At Crystal 3D Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied, we offer a clear and fair refund and returns policy to make the process easy and transparent.
Eligibility for Refunds and Returns:
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You may request a return within 14 days of receiving your order.
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The item must be unused, undamaged, and returned in its original packaging.
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Customized or personalized 3D crystal products are not eligible for return or refund unless there is a clear manufacturing defect or error on our part.
Refund Process:
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Once we receive the returned item, we will inspect it to ensure it meets the above conditions.
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If approved, the refund will be processed using the original payment method within 7–10 business days.
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Shipping charges are non-refundable, except in cases where we have made an error.
Return Instructions:
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Contact our customer service team via email or phone to initiate a return.
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Provide your order number and reason for return.
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Securely pack the product to avoid damage during return shipping.
